By using our website, you are confirming that you are in acceptance to the following terms and that you agree to comply with them. Please read our terms of use carefully before you start using our site, and we recommend printing a copy for future reference. 

The terms (together with documents referred to it) tell you the terms of use on which you may make use of our website (site), whether as a guest or a registered user. Use of our site includes:

  • Accessing
  • Browsing
  • Registering to use our site

If you do not agree to our site's terms of use, you must not use our site. 

Our privacy notice and cookie policy also apply to use of our site. Please read these as they set out the terms on which we process personal data, we collect from you and the cookies we use on our site.

Information about us is a site operated by Crystal Law Solicitors (We). We are registered in England and Wales under company number 8448787 and have our registered office at 181 Charles Street, City Centre, Leicester, England, LE1 1LA. Our VAT number is 2626 49871

We are authorised and regulated by the Solicitor Regulatory Authority (SRA Number: 615593)

Changes to these terms

We reserve the right to make amendments to these terms of use at any time by amending this page.

To ensure you have the latest terms available when using our site, check this page prior to each use, as they are binding on you. 

Changes to our site

Please be aware that we may change the content and display of our site at anytime. The content on our site may be out of date at any given time, and we are under no obligation to update it, to check accuracy of information please speak to our team.

We do not guarantee that our site, or any content on it, will be free from errors or omissions. 

Accessing our site

Our site is available to all internet users free of charge.

We do not guarantee that our site or any content on it will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. 

We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or any period. 

You are responsible for making all arrangements necessary for you to access our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use or other applicable terms and conditions. 

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

For personal use you may download extracts from our site or print off one copy of any page, you may draw the attention of others within your organisation to content post on our site.

You must not modify the paper or digital copies of any materials you have downloaded or printed in any way. You must not use illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Should our content be shared, our status (and that of any identified contributors) as authors of content must always be acknowledged. 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

Information reliability

The content on our site is provided for general information only, it is not intended to amount to advice on which you should rely. We do not accept responsibility for any person/s that wishes to rely on the content of our site. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Liability limitation

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use our site; or use of or reliance on any content displayed on our site. 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked to our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Please see the linked site's terms of use and conditions.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your technology, programs and platform in order to access our site safely. You should use your own virus protection software.

You must not misuse our website, introducing viruses, trojans, worms, logic bombs or other materials which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any service, computer or database connected to our site. 

You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

Your right to use our site will cease immediately in the event of a breach of these terms. We will report any breaches to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. 


You may link to only our homepage


  • you do so in a way that is fair, legal and does not damage or take advantage of our reputation you may
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • You must not establish a link to our site on any website that is not owned by you.
  • Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
  • The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of the content on our site other than that set out above, please contact us.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


For complaints, you may follow our complaints' procedure. At the conclusions of our complaints process, you may be entitled to escalate to the Legal Ombudsman. You can contact the Legal Ombudsman by email at, by post at PO Box 6806, Wolverhampton, WV1 9WJ.

You may also have a right to object to a bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If you apply for an assessment, the Legal Ombudsman may not deal with your complaint.

If all or part of our bill remains unpaid, we may be entitled to charge interest.

You can view our solicitors regulation authority validation here


To contact us, please email